FAQ & Return Policy

Return Policy: 

All my pieces are handmade and one of a kind. I will photograph and describe the piece to the best of my ability, but at this time will not accept returns, refunds or exchanges. If you receive a piece that has functional issues, please contact me and I will troubleshoot the issue. Before pieces go out, I check for any functional issues. Please note that slight wobbles with the butter dishes and lids are normal, and are the nature of handbuilt pieces.  

Shipping: 

I currently ship within Canada for $20 CAD (excluding Yukon, NWT & Nunavut) and the USA for $40 CAD.

Due to the nature of fragile ceramics and shipping I will try my very best to package it safely and label it to ensure careful shipping and delivery, but cannot guarantee that it won’t break. If it arrives to you broken, please promptly send a photo of it and I will do my best to replace and send a replacement, free of charge. 

Frequently Asked Questions: 

How do I buy your art? 

I will be posting new pieces to the shop periodically and will announce restocks on my Instagram @this_andthat_ . 

In addition to being able to purchase directly on the website, you can also find my work at:

• The Quiltbag
• The Tesserae
• Better Daze Collective

I occasionally do markets around the Edmonton area and will announce on my Instagram if I am a vendor, I’d love to see you there! 

 

Do you offer local pick up?

I currently offer local pickup in the Edmonton Area, please select that option on the website if you’re interested! Once the order is placed we will contact you with the pickup location. 

 

Can you use the microwave and/or dishwasher? 

To maximize longevity, I recommend hand washing only, and to avoid the microwave due to the rapid increase in temperature of the ceramics that can cause small cracks to emerge, and additional stress on the piece. If you choose to use these, please do so at your own risk. 

 

What if I see a crack on my piece? 

Surface cracks along attachment points (for example, the intersection of a handle and a mug, or a handle on a butter dish) are common and do not affect functionality. I obviously try to prevent them for aesthetic purposes, but sometimes they show up (the nature of kiln firing, yay!). I check each piece and ensure that it is safe and functional to use, and that the surface crack is indeed on the surface and that the necessary bonding of clay has occurred. The crack is additionally secured by layers of underglaze and glaze. 

 

If you have any other questions that aren’t answered here, please feel free to reach out through the "contact" section of my website, or DM me on Instagram!